Fresh Green Gardening Pty Ltd
For clients, Franchisors and Franchisees of the Fresh Green Gardening System
Introduction
Fresh Green Gardening Pty Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This privacy policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, using our services, or interacting with us, you consent to the terms of this privacy policy.
1. Why we collect personal information and how we may use it
Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined which may include but not be limited to your name, address, telephone number, email address and photograph.
We will collect personal information from you when:
- You fill in an application form;
- Deal with us over the telephone;
- Email us;
- Ask us to contact you after visiting our website; or
- Have contact with us in person.
We store your personal information electronically or in hard copy.
We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way. We will use your personal information only for the particular purpose that you provided it which is to provide our services to you or for a directly related purpose such as required or permitted by law or with your consent.
We do not share your personal information with other organisations unless you give us your consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis.
We will not disclose your personal information to overseas recipients. When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies or other contractors, we require those companies to protect your personal information as diligently as we do.
2. How We Collect Personal Information
We may collect personal information through various channels, including:
- Direct interactions, such as filling out forms on our website or contacting us via phone or email
- Automated technologies, such as cookies when you browse our website
- Third-party services that you have authorised to share information with us
3. Your privacy preferences and choices
Every personalised marketing contact sent or made by Fresh Green Gardening will include a means by which customers may opt out of receiving further marketing information.
You may instruct us at any time to remove any previous consent you provided to receive marketing or survey communications from us.
4. Use of Personal Information
We use your personal information for the following purposes:
- To provide and manage our services and products
- To communicate with you regarding your account or inquiries
- To process payments and manage financial transactions
- To personalise and improve our services
- To comply with legal obligations
- For marketing purposes, including sending promotional materials or updates, where you have consented to such communications
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
5. Updating your information
It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly
6. Access to your personal information
Fresh Green Gardening will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type/s of information requested. You may be required to provide us with personal identification.
Fresh Green Gardening will deal with your request to provide access to your personal information in a reasonable time – usually within 30 days of receipt of your request. See point 2 above on how to contact us regarding your personal information held by us.
Fresh Green Gardening will not charge you for lodging such a request but we may recover from you our reasonable costs incurred in supplying you with access to this information.
Exceptions
Your right to access your personal information is not absolute. In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information, such as circumstances where:
- access would pose a serious threat to the life or health of any individual;
- access would have an unreasonable impact on the privacy of others;
- the request is frivolous or vexatious;
- the information relates to existing or anticipated legal proceedings;
- the information relates to a commercially sensitive decision making process;
- access would be unlawful; or
- access may prejudice enforcement activities, a security function or commercial negotiations
7. Information security
Fresh Green Gardening is committed to keeping your trust by protecting and securing your personal information.
We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.
We limit access to personal information to individuals with a business need consistent with the reason the information was provided.
8. Overseas Disclosure
In some cases, we may transfer your personal information to service providers located outside of Australia. Where we do this, we will take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles or equivalent privacy laws.
9. Changes to Our Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, or if you wish to access or correct your information, please contact us at:
Fresh Green Gardening
Email: info@freshgreengardening.au
Phone: 0408 086 923
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).